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Welcome to the StickPets’ return policy information page. We know you’re probably looking to get straight to the facts, so we’ll lay ’em out for you. But first, let us put on our grown up voices for this section. It’s important stuff we’re dealing with here so let’s do this with our serious face.
What is StickPets’ Return Policy?
FOR DAMAGED UPON ARRIVAL ITEM RETURNS:
If you’ve made a recent purchase that arrived damaged, StickPets will either refund, or replace the item at no extra charge. If the item is still in stock, you will have the option to request a replacement. You must contact us within 2 days of receiving the item according to mailpiece tracking. If your request is past the 2 day window, StickPets may deny the return, or accept the return and reserves the right to charge a 15% restocking fee which will be deducted from the original refund amount of the item.
FOR ALL OTHER RETURNS:
If you’ve made a recent purchase where the item is defective, or you simply didn’t end up liking, didn’t fit your needs, had buyer’s remorse over, or any other miscellaneous reason, you may return it within 30 days from the date of purchase for a full refund or replacement. (How’s that for a buyer’s remorse remedy?) The item must be in nearly-new working condition (unless it was defective) with all original parts, manuals, packaging, etc. For consumable items (food), it must be reasonably unused. For medications, it must be unopened. If your item is deemed to be in poor condition, excessively used, has missing articles, or somehow violates the above conditions, your return may be subject to a restocking fee depending on how bad the extent is. If your item is past the 30 day return window, StickPets may deny the return, or accept the return and reserves the right to charge a 15% restocking fee which will be deducted from the original refund amount.
How do I return an item?
It’s easy. It consists of just 3 steps:
You’ll need to contact us for a return authorization code (RAC). This lets us know why you’re making the return, and tells us who to refund the payment to.
To get a code, fill out a return request form.
After your submission, you’ll hear from us within 1-2 business days. You’ll receive a code along with a return address.
When you receive your code, package your item you wish to return and print the code clearly and legibly somewhere on the package. It doesn’t matter if it’s on the shipping label or the package itself, as long as it’s easy to spot. However, if you choose to write over the shipping label, be sure not to overwrite any important information on the label (use the blank space instead). You probably don’t want to end up shipping your package to Australia. The code must be legible so we can identify your package and process your refund.
Write your code in the following format:
Lastly, ship the package to the return address given to you (the address is in the same email that contained your code).
When we receive your package, we’ll do a little housekeeping to make sure everything’s in order. If everything checks out, you’ll receive a full refund for your item (assuming the item was covered within the return window and meets all the criteria). This should only take up to 3 business days after receiving the package. You’ll receive your reimbursement within that period. Not weeks and months like that “friend” you always lent money to. Scoff.
What if my return case is something extraordinary?
Contact us. Tell us your case in the return form. While most cases follow through with the return policy, there are always exceptions here and there.
Tell us using the return request form.
We try to keep our returns process as streamlined and easy to do as possible. If you’re confused or have a question not covered in this article, ask us here.